Frequently Asked Questions

Everything you need to know about your Ring smart home security experience.

What is the standard shipping time for Ring devices?

Orders typically process within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.

Do I need a subscription to use my Ring camera?

No, you can view live video and receive notifications without a subscription. However, a Ring Protect Plan is required to save, review, and share video recordings.

What is the return policy for Ring products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.

Are Ring devices compatible with smart home assistants?

Yes, Ring devices are fully compatible with Amazon Alexa. You can use voice commands to view live feeds, arm your system, and receive chime notifications.

How do I ensure my device is weatherproof?

Ring Video Doorbells and Outdoor Security Cameras are designed to be weather-resistant and can withstand temperatures ranging from -5°F to 120°F.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.